Refund Policy

Last updated: August 3, 2026

This Refund Policy sets out the refund conditions for the paid services offered by TVIEW LAB, operated by VIBE MAKER ("we", "us"). Purchases are sold and processed by our reseller and Merchant of Record, Paddle, which handles refunds.

1. Products covered by this policy

This policy applies to the following paid services:

• Premium Report — a one-time purchase of an individual report.
• Trading DNA — a one-time assessment that generates a personalized trading-style analysis from the responses you provide.

It does not apply to free content or the newsletter.

These paid services are research, analysis, and educational information services. We do not recommend buying or selling any specific security or financial instrument, do not provide personalized entry or exit timing, and do not solicit any trade or purchase.

2. No cooling-off period for digital content

There is no federal cooling-off right for online digital purchases in the United States. Because our reports and analyses are digital content delivered immediately, purchases are generally final once access begins, except as stated below or as required by applicable state law.

3. Premium Report and Trading DNA

Premium Report. A Premium Report is made available for reading or download immediately after purchase. Once you have opened or downloaded the report, the purchase is final, except as stated in Section 4 or required by law.

Trading DNA. Trading DNA is a personalized digital analysis generated from the responses you provide. Before your final Trading DNA result has been generated and made available to you, you may request a refund, subject to applicable law and the state of the service. Once your final result has been generated and made available, the analysis has been delivered and the purchase is final, except as stated in Section 4 or required by law.

4. When we provide a refund

Regardless of the above, we will provide a refund where: you were charged in error or more than once; the amount charged was incorrect; a fault on our side prevented delivery or use; the product was materially different from its description; or applicable law requires it.

5. Chargebacks

If you open a payment dispute (chargeback) for a charge, we may treat your refund request as superseded by that dispute. This does not limit any right you have under applicable law.

6. How to request

Email contact@tviewlab.com with your account email, the date and amount of the charge, the product name or order number, and the reason. Approved refunds are issued by Paddle to your original payment method; timing depends on your payment method.

Contact

• Business name: VIBE MAKER

• Service: TVIEW LAB

• Website: https://tviewlab.com

• Contact: contact@tviewlab.com

• Business registration no.: 850-38-01085

• E-commerce registration no.: 2026-Seoul-Gwanak-1164

• Address: 1921-1 Nambusunhwan-ro, 401-A4, Gwanak-gu, Seoul, Republic of Korea

• Phone: +82-504-2011-0469